Flights Terms & Conditions
1. Acceptance of Terms
By booking a flight through SkynTravel, the customer confirms that all Terms and Conditions have been read, understood, and accepted. These terms include airline fare rules, cancellation policies, and applicable service charges.
Acceptance may be provided through online booking confirmation, email approval, payment authorization, or recorded verbal consent during the booking process.
Customers must contact SkynTravel support via the contact details provided in the booking confirmation before initiating any dispute or chargeback. Failure to do so may result in ineligibility for refunds or claims.
2. Payment Authorization
2.1 Cardholder Consent
By submitting credit or debit card details, the cardholder confirms authorization to use the card and approves all charges related to the booking, including ticket cost, service fees, and applicable airline charges.
The cardholder accepts full responsibility for all transactions linked to the booking.
2.2 Third-Party Payments
Payments made using a third-party card (family member, colleague, or friend) are considered authorized unless proven fraudulent through proper verification.
2.3 Split Transactions
SkynTravel reserves the right to process payments in multiple transactions if required for operational or supplier-related reasons.
3. Service Fees Policy
All SkynTravel service fees, including booking assistance, modification handling, cancellation processing, and customer support services, are strictly non-refundable once the booking is confirmed.
Airline fare rules determine refund eligibility, and SkynTravel cannot alter or override airline-imposed restrictions.
4. Airline Fare Rules
All flight bookings are subject to the specific fare rules of the respective airline. These rules may include penalties for cancellations, changes, no-shows, and restrictions on refunds.
SkynTravel acts solely as an intermediary and holds no authority over airline operational decisions such as schedule changes, cancellations, or fare conditions.
5. Booking Confirmation Responsibility
Customers must review all booking details immediately after receiving confirmation. This includes passenger names, travel dates, destinations, and travel document details.
Any discrepancies must be reported within 24 hours of receiving confirmation. Failure to notify within this timeframe will be treated as acceptance of all booking details.
6. Chargeback Policy
Customers are required to contact SkynTravel before initiating any dispute with their bank or card issuer.
Disputes related to non-refundable fares, authorized transactions, airline delays or cancellations, no-show cases, or dissatisfaction after booking confirmation are generally considered invalid chargebacks within the travel industry.
SkynTravel reserves the right to challenge such disputes.
7. Chargeback Liability
If a chargeback is determined to be unjustified, SkynTravel reserves the right to recover all associated costs, including administrative charges, bank fees, and legal expenses where applicable.
Additionally, SkynTravel may restrict future bookings and report suspected fraudulent activity to relevant financial institutions or authorities.
8. Fraud Prevention and Verification
To prevent fraudulent transactions, SkynTravel may request verification documents before confirming bookings. These may include:
- Government-issued ID
- Credit card verification (last four digits visible)
- Signed authorization form
- Billing address confirmation
- OTP or bank verification
Failure to provide requested documents may result in booking cancellation, with cancellation fees of up to 100% of the total booking amount.
9. Supplier Responsibility
SkynTravel acts as a booking agent for airlines and travel suppliers. It does not control airline operations and shall not be responsible for:
- Flight delays or cancellations
- Schedule changes
- Denied boarding
- Baggage issues
- Airline insolvency
- Visa or immigration-related matters
10. Refund Processing
If a refund is approved by the airline, processing may take approximately 30 to 90 days, depending on airline and payment provider timelines.
Refunds are subject to airline penalties and SkynTravel service fees. Delays caused by airlines or financial institutions are beyond SkynTravel’s control.
11. No-Show Policy
Failure to check in, arrive on time, or board the flight will be treated as a no-show. In such cases, the full booking amount becomes non-refundable.
12. Force Majeure
SkynTravel shall not be held liable for disruptions caused by events beyond its control, including but not limited to:
- Severe weather conditions
- Government restrictions
- Pandemics
- Labor strikes
- Airport closures
- Airline operational disruptions
13. 24-Hour Service Review Period
Customers must report any dissatisfaction within 24 hours of booking. Any applicable changes or additional charges will be communicated accordingly.
Failure to notify within this period will be considered acceptance of the service, and no further claims or disputes will be entertained.